Audio Freezer — Support

Audio Freezer keeps your USB DAC (or any audio device) locked to the sample rate you choose, re-applying it automatically whenever the device reconnects or macOS resets it. If you need help, we are happy to assist.

Contact us

Email contact@zerostorypoints.com and we will get back to you. Please include your macOS version and, if relevant, the audio device (DAC) you are using.

System requirements

macOS 13 (Ventura) or later. Works with any Core Audio output device.

Frequently asked questions

Why does macOS keep resetting my DAC's sample rate?

macOS does not reliably remember the sample rate of USB DACs. When the device powers up, reconnects, or the Mac wakes, Core Audio snaps it back to a default such as 44.1 or 48 kHz. Audio Freezer watches for this and immediately sets the rate back to the one you chose.

How does the free trial work?

Audio Freezer is free for 7 days from the day you install it. After that, a one-time unlock keeps device management running. The app stays usable either way; only the automatic rate and volume management pauses until you unlock.

How do I get a refund?

Purchases and refunds are handled by Apple. You can request a refund at reportaproblem.apple.com.

My device shows "Hardware-controlled" volume — is that a bug?

No. Many USB DACs and amplifiers use a hardware volume knob and expose no software volume to macOS. Audio Freezer correctly shows these as hardware-controlled, which keeps playback bit-perfect.

Zero Story Points GMBH - Baarerstrasse 43 - 6300 Zug - Switzerland - CHE-384.524.316 MWST